Question 1

What is the minimum deposit to get started?

Accepted Answer

You can open and fund your account with a minimum deposit of £180. You're welcome to add more to your balance whenever it suits you as your investing plan develops.

Question 2

How do I withdraw my funds?

Accepted Answer

Simply request a withdrawal from your account dashboard anytime. Your money returns to your nominated payment method, subject to normal processing timescales.

Question 3

Is my capital kept safe?

Accepted Answer

Your account is safeguarded with modern encryption and identity checks. Remember, as with all investing, your money can go down as well as up — capital is always at risk.

Question 4

How long does it take to begin?

Accepted Answer

Most people finish signing up in just a few minutes. Once your initial deposit has cleared, you can set up your first plan immediately.

Question 5

Will there be unexpected charges?

Accepted Answer

All costs are displayed in plain sight before you commit. You'll always know exactly what applies to your plan — there are no hidden or surprise fees.

Question 6

What age do I need to be to join?

Accepted Answer

You must be at least 18 years old to open an account and start investing. We may ask you to verify your age and identity as part of our security process.

Question 7

Which payment methods do you accept?

Accepted Answer

We support standard options including major debit and credit cards, bank transfers, selected digital wallets and cryptocurrencies. Your full range of options appears at the payment screen.

Question 8

When can I speak to customer support?

Accepted Answer

Our team is available Monday through Friday, 9:00 to 18:00. We aim to answer every question within one working day.

Question 9

Who is responsible for my tax?

Accepted Answer

Tax obligations on any investment gains depend on your own circumstances and local rules — this is your responsibility. We suggest you keep thorough records and speak to a tax professional.

Question 10

What does KYC mean and why do I need it?

Accepted Answer

KYC (Know Your Customer) is a standard identity verification. It protects your account and is a normal requirement when you set up an investment account.

Question 11

Do I need investing experience?

Accepted Answer

Not at all. You'll have a personal financial analyst who guides you at every stage, so no previous market knowledge is needed.

Question 12

Who is in charge of my investments?

Accepted Answer

A dedicated financial analyst, working alongside AI technology, tailors decisions to your aims and comfort with risk. Real people remain in control — technology supports them.

Question 13

Is the platform regulated and safe?

Accepted Answer

Yes. It meets all UK financial rules and cybersecurity standards, with built-in account protections and identity verification.

Question 14

Can I add money to my account later?

Accepted Answer

Absolutely. You can top up your balance anytime and adjust your plan with your analyst as your circumstances and goals shift.

We are here to help.